Billing Terms & Conditions
Definitions
- Seller refers to the website owner – the person to whom the order for the purchase has been given.
- Buyer refers to the person or organization placing the order.
- Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Payment
All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express.
Return Policy for Ecoair (Theodorlesstoilet.com)
Returns are accepted within 30 days of receiving your Ecoair Odorless Toilet under the following conditions:
- The item failed to perform as designed when professionally installed
- The item is undamaged and in the original packaging
- You have the original paid sales receipt
Ecoair will provide a full refund once the product is received in our warehouse and inspected for damage providing none is found. Your refund will be processed within 72 hours of this inspection result. The customer will be responsible for return shipping charges. There is also a $50 restocking fee applied to each unit returned.
To initiate a return, call our customer service line at 208-204-9504.
Cancellation
An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.
Complaints
Any complaints about items or the seller should be submitted to our support team. Please email: help@theodorlesstoilet.com. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.